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Independent Chauffeur Services
Leader in All Electric Chauffeur Driven Transport in Perth, Western Australia
Complaints Policy
Independent Chauffeur Services welcomes and encourages all feedback, including complaints, compliments and comments.
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You can contact us via the following:
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Email: info@perthdriver.com.au
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Phone: 0409 137 106
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Policy Statement:
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We are committed to an accessible, fair and equitable complaints handling process where we work together with our clients to drive business decisions and improvements.
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Principles:
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We will:
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• Recognise client feedback as opportunities to build knowledge and to continually improve processes and services.
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• Promptly acknowledge and resolve complaints from clients who are dissatisfied with our service.
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• Provide complaint mechanisms which are accessible and flexible to meet the needs of all our clients.
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• Provide accessible, transparent and accountable processes.
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• Address each complaint in a sensitive, equitable, fair and unbiased manner.
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• Build a culture of customer service excellence, through leadership, knowledge, empowerment, skills and processes.
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• Proactively seek feedback and suggestions for improvement.
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Objectives:
We will design our services to meet current and future needs of our clients and use any feedback to help improve processes and services to provide a positive customer experience.